COVID-19 – latest on Branch services

COVID-19 – latest on Branch services

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This is the latest news on how COVID-19 is affecting our Branch services

Last updated: 10.06.2020

This information will be updated as and when necessary, and any major changes to our services will be communicated via our social media channels as well.

With limited capacity at this time, we are focusing our resources on the animals in our care.


Martlesham Animal Home:

Our animal rehoming centre at Martlesham remains closed to the public.

We are only taking in animals from the Inspectorate. If you have an emergency situation, please call 0300 1234 999.

Our rehoming has restarted, however, each application and animal will be assessed on a case by case basis.

If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999.  We are unable to accept wildlife into the animal centre.

We are currently awaiting guidance from the National RSPCA in relation to when we can start allowing adopters back on site and are working on the COVID-19 Risk Assessments as required by the government.


Our Vet Clinic:

On advice from our vets, our clinic at St Georges Street remains closed, however, we are working with the Barn vets to identify if and when a reduced service can begin and are working on the COVID-19 risk assessment in order to ensure the clinic is COVID-19 secure when services restart.

The following provisions are in place to help owners with pets in need of medication or veterinary treatment:

  • If it is essential for your pet to see a vet we have an arrangement with the Barn Vets. To arrange an appointment, please call the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, or, outside these hours, please contact the Martlesham Animal Centre on 0300 9997321.
  • We are sorry but we cannot take on any new clients at present. If you are not a Clinic client and have an emergency, please call 01473 231972 during the hours above or the Martlesham Animal Centre on 0300 999 7321 outside these times.
  • For pets on long term medications, you can still order repeat prescriptions by calling the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, and these will be posted to you. We will need to have payment in advance for these over the phone.
  • If your pet requires a 6-month routine check for repeat prescriptions, and you feel your pet is stable and doing well, we can extend the 6 month window by 2 months to enable you to continue ordering repeat prescriptions without seeing a vet.

Thank you for your cooperation and understanding.



All of our scheduled events and fundraising activities have been cancelled or postponed until further notice.

We will provide further information about events scheduled to take place later in the year, as we know more.

Charity Shops

All our charity shops will remain closed throughout June.  We are hoping that we will be able to start getting them back open from July and are working on the COVID-19 Risks Assessments to ensure they are COVID-19 secure at time of opening.

If you have donations for us, thank you!  We would ask that you please keep hold of them until the turmoil has passed and our shops are open again.   We will need to make changes to how we receive and sort our donations and will publish updates as soon as more is known.

Financial donations:

We’ve been truly touched by the offers of support we’ve received in these difficult times, to help us make sure our animals remain safe and well.

For those supporters who wish to make a financial donation, and are in a position to do so, that would be the best way to help us right now. We will continue to have our day to day running costs and anticipate increased cost in the coming months. To make a donation online you can do so via our Virgin Money Giving page. If you’d like to offer us long-term financial help, we have our Safe Haven animal pen sponsorship. Any amount you are able to give will make a difference – thank you.

Our team:

We are taking the threat posed by COVID-19 extremely seriously.

We are closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost, and we are taking all necessary steps to ensure we are able to protect their health and safety now and in the future.

We have also implemented the recommendations of Public Health England and will continue to ensure that all our animals are being well cared for at all times. All staff members are being extra diligent in terms of self-care and personal hygiene, and are encouraged to self-isolate and call 111 if they experience symptoms, visit a high risk Category 1 zone, or come into contact with anyone they know or suspect may have the virus.


We are grateful to everyone for their patience and understanding at such a difficult time for us all – please keep an eye on this page for further information. Stay safe everyone.


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