COVID-19 – latest on Branch servicesRSPCA ADMIN
This is the latest news on how Covid-19 is affecting our Branch services
Last updated: 17th September 2020
This information will be updated as and when necessary, and any major changes to our services will be communicated via our social media channels as well.
Martlesham Animal Centre:
The Animal Centre remains CLOSED to visitors; however, we are working on an appointment basis so that we can continue rehoming the animals in our care.
If you’re looking to re-home an animal, please visit our website www.ipswich-rspca.org.uk and call us on 0300 999 7321 if you see someone you are interested in adopting
We are continuing to only take in animals from the Inspectorate. If you have an emergency situation, please call 0300 1234 999.
If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999. We are currently unable to accept wildlife into the animal centre.
Our Vet Clinic:
We’re ecstatic to be able to announce that our clinic will be back open from Tuesday 22nd September 2020 however there will be some restrictions in place to ensure we comply with the COVID-Secure requirements.
The following provisions will be in place:
- We will open the door no earlier than 11.30am, you must have arrived by 1pm in order to see a vet.
- 3 people will be allowed into our waiting room at any one time to ensure we comply with social distancing (only one person per pet).
- There is a further marked out waiting area outside the Clinic (clients will be seen on a first come, first served basis). Please bear in mind if the weather is bad there is a limited sheltered waiting area.
- For hygiene purposes there will only be a few chairs provided, if you require seating please notify one of the Clinic staff.
- We require all clients to wear a face covering when attending the clinic.
- Pets on long term medications can order repeat prescriptions providing their pet has been seen by the vet within the last 6 months, these can now be collected from the Clinic between 12 – 1pm on Tues and Fri, we will only post out medications for patients who are shielding.
- If your pet has not seen a vet in the last six months and you need medical treatment you will need to bring your pet to the clinic for a health check and examination
Thank you for your cooperation and understanding and we look forward to welcoming back our clients over the coming weeks.
If you are holding on to donations for us, we would be most grateful if you could please call your closest shop ahead to make sure that they are able to accept your donation(s).
The opening times of our shops as at 17th September 2020 is as follows:
Felixstowe: Monday to Saturday, 9am to 5pm (01394 – 275350
Tacket Street, Ipswich: Monday to Saturday, 9am to 4pm (01473 – 253420)
Reynolds Road, Ipswich: Monday to Friday, 10am to 12pm and 1pm to 4pm (01473 – 714482)
Stowmarket: Tuesday to Saturday, 10am to 4pm (01449 – 259036)
We’ve been truly touched by the offers of support we’ve received in these difficult times, to help us make sure our animals remain safe and well.
For those supporters who wish to make a financial donation, and are in a position to do so, that would be the best way to help us right now. We will continue to have our day to day running costs and anticipate increased cost in the coming months. To make a donation online you can do so via our Virgin Money Giving page. If you’d like to offer us long-term financial help, we have our Safe Haven animal pen sponsorship. Any amount you are able to give will make a difference – thank you.
We are taking the threat posed by Covid-19 extremely seriously.
We are closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost. We are taking all necessary steps to ensure we are able to protect their health and safety both now and in the future.
We have also implemented the recommendations of Public Health England and will continue to ensure that all our animals are being well cared for at all times. All staff members are being extra diligent in terms of self-care and personal hygiene, and are encouraged to self-isolate and call 111 if they experience symptoms or come into contact with anyone they know or suspect may have the virus.
We are grateful to everyone for their patience and understanding at such a difficult time for us all – please keep an eye on this page for further information. Stay safe everyone.