Covid-19 latest news – closure of services

Covid-19 latest news – closure of services

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This is the latest news on how Covid-19 is affecting our Branch services

Last updated: 25.03.2020

This information will be updated as and when necessary, and any major changes to our services will be communicated via our social media channels as well.

With limited capacity at this time, we are focusing our resources on the animals in our care.

Martlesham Animal Home:

Our animal rehoming centre at Martlesham is now closed to the public.

We are only taking in animals from the Inspectorate. If you have an emergency situation, please call 0300 1234 999.

We have suspended all rehoming activities.

If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999.  We are unable to accept wildlife into the animal centre.

Our vet Clinic:

On advice from our vets, we have closed our clinic at St Georges Street for 12 weeks. This has been a very difficult decision as the well-being of the animals is very important to us. But we cannot risk the health of our staff, the vets, volunteers and our clients.

  • If it is essential for your pet to see a vet (not routine appointments), we have an arrangement with the Barn Vets. To arrange an appointment, please call the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, or, outside these hours, the Barn on 01473 743460.
  • We are sorry but we cannot take on any new clients at present. If you are not a Clinic client and have an emergency, please call 01473 231972 during the hours above or the Martlesham Animal Centre on 0300 999 7321 outside these times.
  • If you have ordered medications in the last month, these will be posted out to you by standard post. Insulin not included.
  • For pets on long term medications, you can still order repeat prescriptions by calling the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, and these will be posted to you. We will need to have payment in advance for these over the phone.
  • If your pet requires a 6-month routine check for repeat prescriptions, and you feel your pet is stable and doing well, we can extend the 6 month window by 2 months to enable you to continue ordering repeat prescriptions without seeing a vet.

Thank you for your cooperation and understanding.


  • All of our scheduled events and fundraising activities have been cancelled or postponed until further notice, including our Quiz on 24 April, Family Fun Day on 24 May and One Fun Day on 14 June, along with all our supermarket collections for the foreseeable future.

We will provide further information about events scheduled to take place later in the year, as we know more.

Charity Shops

All our charity shops are closed until further notice, including the shop at our animal centre in Martlesham.

If you have donations for us, thank you, but please keep them until the turmoil has passed and our shops are open again.


Financial donations:

We’ve been truly touched by the offers of support we’ve received in these difficult times, to help us make sure our animals remain safe and well.

For those supporters who wish to make a financial donation, and are in a position to do so, that would be the best way to help us right now. We will continue to have our day to day running costs and anticipate increased cost in the coming months. To make a donation online you can do so via our Virgin Money Giving page. If you’d like to offer us long-term financial help, we have our Safe Haven animal pen sponsorship. Any amount you are able to give will make a difference – thank you.

Pets and Covid-19

Can pets catch Coronavirus?

The World Health Organisation (WHO) has already issued advice stating there is no evidence that companion animals such as dogs and cats can be infected with COVID-19. The PDSA has an article on their blog titled: ‘Can pets catch Coronavirus?’ – to read the article in full please click here .There is also a more in depth article on this subject available from Vethelpdirect which can be viewed here.

What about caring for your pet if you’re ill or have to self-isolate?

The National RSPCA have provided information and advice which can be accessed here


Our team:

We are taking the threat posed by Covid-19 extremely seriously. We are making these changes so that we can protect our front-line team as best as we can, in order to continue to look after the animals that need our care.

We have been closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost, and we are taking all necessary steps to ensure we are able to protect their health and safety.

We have also implemented the recommendations of Public Health England and will continue to ensure that all our animals are being well cared for at all times. All staff members are being extra diligent in terms of self-care and personal hygiene, and are encouraged to self-isolate and call 111 if they experience symptoms, visit a high risk Category 1 zone, or come into contact with anyone they know or suspect may have the virus.


We are grateful to everyone for their patience and understanding at such a difficult time for us all – please keep an eye on this page for further information. Stay safe everyone.


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