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Our Reynolds Road Shop reopens

We’re very pleased and excited to be posting this update. Our 2nd charity shop has now reopened!

Debbie, our shop manager, has been working tirelessly to get it COVID-Secure and yesterday the shop was signed off as having met all the requirements that she needed to put in place.

This is welcome news as our shops bring in much needed income for our Branch.

In order to reopen our Reynolds Road shop we have had to make some changes to how we work. If you have donations that you would like to drop off, please give Debbie a call on 01473 714482 ahead of your visit to check she has the storage space to accept them. We will also be operating new opening hours. The shop will be open Monday to Friday 10am to 12pm and 1pm to 4pm.

We look forward to welcoming back our wonderful customers!

Our Felixstowe Shop re-opens, Monday 20th July 2020

We are super excited and pleased to confirm that our Felixstowe shop is ready for reopening!

Our shop managers and their team of volunteers will be ready and waiting to serve you on Monday 20th July 2020 and our shop will be open as normal from 9am.

We have to store donations for a minimum of 48 hours before we can sort them so if you have donations for us, please give Cathie or Jo a call on 01394 275350 before heading over to us.

Thank you and we look forward to seeing you!

Donating items to our charity shops

We are in the process of getting our shops COVID-Secure, and have had to make some changes to what donations we can accept.

If you are keeping donations for us, we would be most grateful if you could please continue to hold onto them while we get the shops set-up.

Unfortunately, in order to make the shops COVID-Secure we are having to change some of our layouts and procedures. We’ve put together a poster about items we now can’t sell, including marked or damaged clothing we had previously been able to sell to recycling companies. Items that are cracked, broken or missing pieces will also be thrown away – and we’d much prefer to cut down on waste collection costs and put the money to helping our animals.

We are hoping to have more information on opening our shops later this month.

COVID-19 update! Seeing light at the end of the tunnel

We are aware that non-essential shops are now allowed to open, and we are working very hard to be able to open our charity shops, welfare clinic and re-homing centre again very soon.

To guarantee the safety of the general public and our team, we will be ensuring we are COVID-19 secure before our doors re-open. Being a small, independent charity, this may take us a little longer than other larger retailers and charities, so please bear with us.

We want nothing more than to invite our supporters, shoppers and adopters back and we are working hard to reach this milestone.

Thank you for your continued support and patience.

Virtual pet show raises £340 for our animals

Our newest event – a virtual pet show – raised £340.37 for animals in the care of our Martlesham animal centre.

Replacing our One Fun Day that was scheduled for Sunday 14 June, the on-line pet show attracted entries showing a range of much-loved pets, from dogs to cats and rats, horses, ferrets, guinea pigs and rabbits.

The class winners are:

Best Rescue – Rolo who was rescued from a puppy farm by RSPCA Southend and now visits hospitals as a Pets As Therapy dog. Runners up were Coco the cat and Mya the rabbit.

Sleeping beauty – the picture of ultimate relaxation was Cookie the cat, closely followed by two dogs, Jack and Buddy.

Golden Oldie was won by Winston the dog, a dapper old gentleman. Roly Poly Pudding the white rat and Aggy the welsh collie were runners up.

Perfectly Imperfect celebrated the imperfections we love so much and was won by a lovely dog called Leo. Milo the dog and Daisy the rabbit were runners up in this class.

Joie de Vivre showcased animals loving life and not afraid to show it and the winner was Margo a horse rolling for the sheer joy of it. Maebelle and JJ, both dogs, were the runners up.

Best Companion was possibly the most touching class, showing the special bond between animals and their human friends. It was won by Rosie the dog and her family, with two other dogs, Dobbie and Bindi, taking the runners up spots.

Winners and runners-up will receive a rosette and a certificate.

Many thanks to everyone who entered, especially those who gave over and above the £2 per entry donation, and to the judges who had such hard decisions, Zoe for the social media support and David Letts for designing the website entry page.

COVID-19 – latest on Branch services

This is the latest news on how COVID-19 is affecting our Branch services

Last updated: 10.06.2020

This information will be updated as and when necessary, and any major changes to our services will be communicated via our social media channels as well.

With limited capacity at this time, we are focusing our resources on the animals in our care.


Martlesham Animal Home:

Our animal rehoming centre at Martlesham remains closed to the public.

We are only taking in animals from the Inspectorate. If you have an emergency situation, please call 0300 1234 999.

Our rehoming has restarted, however, each application and animal will be assessed on a case by case basis.

If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999.  We are unable to accept wildlife into the animal centre.

We are currently awaiting guidance from the National RSPCA in relation to when we can start allowing adopters back on site and are working on the COVID-19 Risk Assessments as required by the government.


Our Vet Clinic:

On advice from our vets, our clinic at St Georges Street remains closed, however, we are working with the Barn vets to identify if and when a reduced service can begin and are working on the COVID-19 risk assessment in order to ensure the clinic is COVID-19 secure when services restart.

The following provisions are in place to help owners with pets in need of medication or veterinary treatment:

  • If it is essential for your pet to see a vet we have an arrangement with the Barn Vets. To arrange an appointment, please call the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, or, outside these hours, please contact the Martlesham Animal Centre on 0300 9997321.
  • We are sorry but we cannot take on any new clients at present. If you are not a Clinic client and have an emergency, please call 01473 231972 during the hours above or the Martlesham Animal Centre on 0300 999 7321 outside these times.
  • For pets on long term medications, you can still order repeat prescriptions by calling the Clinic on 01473 231972 on Tuesdays and Fridays between 11am and 1pm, and these will be posted to you. We will need to have payment in advance for these over the phone.
  • If your pet requires a 6-month routine check for repeat prescriptions, and you feel your pet is stable and doing well, we can extend the 6 month window by 2 months to enable you to continue ordering repeat prescriptions without seeing a vet.

Thank you for your cooperation and understanding.



All of our scheduled events and fundraising activities have been cancelled or postponed until further notice.

We will provide further information about events scheduled to take place later in the year, as we know more.

Charity Shops

All our charity shops will remain closed throughout June.  We are hoping that we will be able to start getting them back open from July and are working on the COVID-19 Risks Assessments to ensure they are COVID-19 secure at time of opening.

If you have donations for us, thank you!  We would ask that you please keep hold of them until the turmoil has passed and our shops are open again.   We will need to make changes to how we receive and sort our donations and will publish updates as soon as more is known.

Financial donations:

We’ve been truly touched by the offers of support we’ve received in these difficult times, to help us make sure our animals remain safe and well.

For those supporters who wish to make a financial donation, and are in a position to do so, that would be the best way to help us right now. We will continue to have our day to day running costs and anticipate increased cost in the coming months. To make a donation online you can do so via our Virgin Money Giving page. If you’d like to offer us long-term financial help, we have our Safe Haven animal pen sponsorship. Any amount you are able to give will make a difference – thank you.

Our team:

We are taking the threat posed by COVID-19 extremely seriously.

We are closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost, and we are taking all necessary steps to ensure we are able to protect their health and safety now and in the future.

We have also implemented the recommendations of Public Health England and will continue to ensure that all our animals are being well cared for at all times. All staff members are being extra diligent in terms of self-care and personal hygiene, and are encouraged to self-isolate and call 111 if they experience symptoms, visit a high risk Category 1 zone, or come into contact with anyone they know or suspect may have the virus.


We are grateful to everyone for their patience and understanding at such a difficult time for us all – please keep an eye on this page for further information. Stay safe everyone.


Announcing our virtual pet show

Open to all pets

Entries will close at 9am on Saturday 13 June and winners will be announced on Sunday 14 June. Class winners will be put forward to the RSPCA’s national competition.

Simply donate £2.00 per picture per class via our VirginMoneyGiving page.

Click here to enter.

The classes are:

Best Rescue – the embodiment of why we #adoptdontshop

Sleeping beauty – the picture of ultimate relaxation

Golden Oldie – mature animal friends

Perfectly Imperfect – the imperfections we love so much

Joie de Vivre – loving life and not afraid to show it

Best Companion – the special bond between animals and their human friends

Coronavirus emergency appeal

The outbreak of Covid-19 is leaving us seriously short of funding, with all four of our charity shops temporarily closed and fundraising events cancelled.

Despite this loss of income, we still have animals that need to be cared for every day. Please, please help us to help them by sending us money via our Virgin Giving Page. We are so grateful for every donation, however big or small, thank you.

You can also donate over the phone by calling our Animal Centre on 0300 999 7321 or by cheque, made payable to ‘RSPCA Suffolk East & Ipswich’, and posted to Martlesham Animal Centre, Mill Lane, Suffolk, IP12 4PD.