COVID-19 – latest on Branch services

This is the latest news on how Covid-19 is affecting our Branch services.  We will be revisiting the current measures in place as soon as the government confirm what will be happening from 16th August onwards.

Last updated: 28th July 2021

This information will be updated as and when necessary, and any major changes to our services will be communicated via our social media channels as well.

Martlesham Animal Centre:

Our rehoming centre remains closed to the public, and we will continue to operate by appointment only for the foreseeable future.  This is so we are able to manage the number of people onsite at any one time and do our best to reduce the impact that the virus will have on the centre if our team are required to self-isolate.

Although restrictions have eased, we want everyone to continue to feel safe. If you’re visiting us at the animal centre, we’re asking you and our team to continue wearing a face covering and to keep a safe distance from others, wherever possible, so that we can do our best to prevent our animal centre from being forced to close due to sickness/requirement to self-isolate.

If you’re looking to re-home an animal, please visit our website and call us on 0300 999 7321 if you see someone you are interested in adopting.

We are now able to accept animals from the public.  If you need to rehome your pet, please call the centre  on 0300 999 7321 to discuss how we can help.

If you have another animal related emergency, please call 0300 1234 999. Lines are manned between 7am and 10pm.

If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999.

Our Vet Clinic:

Our clinic remains open so that we can continue to help animals in need however we will be continuing with some restrictions to keep our customers, staff and vets as safe as possible.

The following provisions are in place:

  • We will open the door no earlier than 11.30am, you must have arrived by 1pm in order to see a vet.
  • 6 people will be allowed into our waiting room at any one time to ensure we comply with social distancing (only one person per pet).
  • There is a further marked out waiting area outside the Clinic (clients will be seen on a first come, first served basis). Please bear in mind if the weather is bad there is a limited sheltered waiting area.
  • For hygiene purposes there will only be a few chairs provided, if you require seating please notify one of the Clinic staff.
  • We ask all clients to wear a face covering (if they can) when attending the clinic so that we can do our best to prevent our clinic from being forced to close due to sickness/requirement to self-isolate
  • Vets may see you and your pet either inside or outside the consultation room. This is down to the individual preference of the vet on duty and/or yourself. Due to the consultation room needing to be secure to prevent escapees, we will be encouraging the use of outdoor space where practical.
  • Pets on long term medications can order repeat prescriptions providing their pet has been seen by the vet within the last 6 months, these can now be collected from the Clinic between 12 – 1pm on Tues and Fri, we will only post out medications for patients who are shielding.
  • If your pet has not seen a vet in the last six months and you need medical treatment you will need to bring your pet to the clinic for a health check and examination

Charity Shops

All 4 of our charity shops are open.

We are no longer required to quarantine donations, but thanks to the generosity of our supporters our shops are still receiving high volumes of donations so we are asking if you could please consider calling in advance to make sure the shop(s) have adequate storage space.  The shops can be contacted on the below numbers:


Felixstowe Shop – 01394 275350

Tacket Street Shop, Ipswich – 01473 253420

Reynolds Shop, Ipswich – 01473 714482

Stowmartket Shop – 01449 259036


We are also asking all customer to please consider wearing a face covering (if you can) so we can try and keep our teams and you as safe as possible so that we can do our best to prevent any of our shops from being forced to close due to sickness/requirement to self-isolate.

Financial donations:

We continue to be amazed and truly touched by the offers of support we have received in these difficult times, to help us make sure our animals remain safe and well.

For those supporters who wish to make a financial donation, and can do so, that would be the best way to help us right now. We will continue to have our day to day running costs and anticipate increased cost in the coming months. To make a donation online you can do so via our Virgin Money Giving page.

If you’d like to offer us long-term financial help, we have our Safe Haven animal pen sponsorship.

Any amount you are able to give will make a difference – thank you.

Our team:

We are taking the threat posed by COVID-19 extremely seriously.

We are closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost.  We are taking all necessary steps to ensure we are able to protect their health and safety both now and in the future.

All staff members are being extra diligent in terms of self-care and personal hygiene and will self-isolate and call 111 if they experience symptoms or are pinged.

We are grateful to everyone for their patience and understanding at such a difficult time for us all.

Stay safe everyone.

Jack and Ben

Jack and Ben came into our care separately after they were found as strays, but have since been paired together and are now the absolute best of friends. They both love spending their days going on walks, playing and wrestling together, dooking and then snuggling up in bed for a nice long snooze.

They are full of energy and mischief, and are always getting themselves into all sorts of trouble. They are both very active boys, who will need access to enclosure of a minimum of 6ft x 3ft, and will also need lots of time out of their enclosure to burn off some of that extra energy.

We are looking for an experienced home for these boys, as Ben can be quite a handful sometimes. He can also be quite nervous around new people and will often give a little nip if he is uncomfortable in a situation, so is looking for a home that can take things slowly to gain his trust.

**Please note that we will not rehome these boys where they will be shut in a hutch or cage for any duration of time, as they are extremely energetic and need lots of extra space for their mischievous activities. For all of our Ferrets we have minimum size requirements to ensure they can exhibit natural behaviours**

Chloe’s Yay for the Animals!

One of our wonderful young supporters Chloe Haynes had just undertaken a super challenge in aid of our branch of the RSPCA and animals in need.

Chloe, aged 12, biked 25 miles in just under 3 hours; which we think is pretty amazing.   Chloe loves cycling and wanted to help animals at the same time.

She has already smashed her £150 donation target by raising £330 but we would like to help Chloe raise even more, to say thank you to her for taking on this challenge to help local animals.

A big thank you to Chloe and well done!

Your can support Chloe’s fundraising challenge by going to //

Open Day cancelled

Sadly, we’ve decided to cancel our Open Day & Fun Dog show, due to take place at our Martlesham Animal Centre on 5 Sept.

Although the restrictions are being lifted, Covid-19 is still a very real and potent danger, and we did not want to take the risk of bringing Covid into the Animal Centre after all the hard work that’s gone into keeping it out.

It will mean another financial loss, as the Open Day is one of the most popular events in our calendar, but we felt the risk was just too great.

If you could make a donation to help our animals through this difficult year, we would be incredibly grateful. Our Virgin Money Giving Page is here.

Josh is training hard for his Half Marathon!

Support Josh Crewe, who is running a half marathon on 26 September 2021 to raise £1,000 to help animals in our care. The pandemic restrictions have hit our fundraising events very badly, so many thanks to Josh for helping us raise money and awareness for our animals.

Josh is still working hard to prepare for his half Marathon in aid of our branch, and although the Great East Run may be cancelled, Josh is still determined to complete the planned route on the scheduled day and has been training most mornings to get himself ready for the gruelling 13-mile tour of Ipswich! With under 3 months to go, Josh has so far raised 72% of his £1,000 target.

To support Josh during his half-marathon, and donate to our cause head over to the Just Giving page below. Every donation big or small really does help In caring for our animals at our re-homing centre, and enabling us to run our vital welfare clinic in Ipswich.


Dogs Die in Hot Cars

As the weather warms up and people are getting out and about more, we are reminding people not to leave dogs in warm and hot cars.

Even if you park in the shade or leave a window open, the temperature in your car can still rise to very dangerous levels and quickly become like an oven.

Nobody ever thinks its going to happen to them or their much loved pet, yet every year many people still gamble with their dog’s life and every summer dogs die in hot cars.

If you see a dog in distress in a hot cardial 999 without delay.

For more info, please click the link below:


(Picture recreated by actors)


Coffee Morning and Cake Sale raises £500.10p!

Our Branch President, Sue held a coffee morning in aid of animals in need in the Suffolk area, and thanks to wonderful supporters we raised an amazing £500.10p!

Thank you Sue for your hard work and for organising such a successful event.
Thank you to everyone who purchased a yummy slice of cake, a puzzle, book or plant on the day and braved the windy weather to raise much needed funds for animals in need.

Support us through AmazonSmile

You can donate to RSPCA Suffolk East & Ipswich on every eligible purchase when you shop through AmazonSmile, a scheme which enables Amazon Customers to donate to the charity of their choice at not extra cost!

How it Works….

Simply select RSPCA Suffolk East & Ipswich as your chosen charity and this will raise funds for us each time you shop with AmazonSmile.


Thank you for your support and happy shopping.

Plus, don’t forget, you can now use the Amazon Shopping app on your mobile phone to sign up for AmazonSmile and select us as your favourite charity!

Virtual Home Pet Show launches today!

Welcome to the RSPCA Home Pet Show, our all-animal virtual pet show designed to showcase our animal friends and our special bond with them.

The show is being hosted by RSPCA HQ, and the local Branch heats will run from Monday 17 May to Monday 14 June. Just choose our Branch when you enter and 100% of your money will come directly to us, to help fund our animal welfare work and support the animals in our care.

There are six classes, plus an art category, and it is £2.50 per entry. To enter, simply visit

The classes have been designed to celebrate your pet’s natural behaviours, and your special bond with them. Our pet show doesn’t focus on looks – we want to hear the stories behind the images, the personalities of the animals and the special bond between pet and owner.

12 finalists from across the RSPCA Branch network will be invited to take part in the Live Zoom Final on 19 June, hosted by RSPCA CEO Chris Sherwood and our wonderful celebrity ambassador Sophie Craig.

Please also take the time to share your entry on your own social networks to let people know about your amazing pet and help us to spread the word.

Class List

  • Best Rescue: The embodiment of why we #adoptdontshop. We want to hear all about what you can achieve together with patience, love and determination
  • Best Trick: A video or link to the trick you both most enjoy to perform together
  • Best Lockdown Buddies: Celebrating the special bond between animals and their human friends, or each other
  • Golden Oldie: Your much loved, mature animal friend in their autumn years
  • Best baby: Here’s looking at you, kid. Your best, bonnie baby
  • Peas in a Pod: Pets that look like their owners
  • Animal Artwork: Doodles of your doggy or pictures of your python? Unleash your inner artist for our animal-inspired art show. Ages 0-10, 11-16 and 16+